[sticky entry] Sticky: Got Issues?

Nov. 8th, 2020 03:39 pm
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Here's a new sticky for Got Issues.  If you have an issue, post it here. 

BEFORE YOU POST! Important to know:
  • Maintenance for SquidgeWorld Archive happens every Sunday morning from 7am to 9am Pacific Time. This means during this timeframe, the server will NOT be avaialble. This is necessary to keep the archive running smoothly.
  • If you are trying to sign up for Squidge Images, signups are open twice a day from 10am to 2pm Pacific Time, and again from 10pm to 2am Pacific Time. During those timeperiods, you can sign up here: https://images.squidge.org/signup .

DOWNTIME

Oct. 21st, 2026 02:34 pm
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This is what's posted on BSKY and Mastodon:

FYI, due to PHP vulnerabilities, all webhosting services on Squidge.org (including Squidge Images, custom domains, etc) are DOWN. They will be back ASAP once patches are released.


So we are down until PHP packages can be downloaded and patches made.

edit: This affects Squidge.org, hosted websites and archives, and Squidge Images. This does NOT affect SquidgeWorld, Discord/IRC chat, or FenRecs.com (which, I need to do an official relaunch soon!).
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Please remember that Squidge Images accounts are available for signup from 10am to 2pm Pacific Time, and again from 10pm to 2pm Pacific Time. During that timeperiod, go to https://images.squidge.org/signup and you will be able to sign up for an account.

THIS IS THE ONLY WAY TO GET AN ACCOUNT. Sending in a ticket asking for an account will be automatically closed. This information is also on the Squidge Web Blog on the right-hand menu.

And again, Squidge Image accounts are for personal, fandom use only. We had someone distributing 30% off coupons to their skin-care line via Squidge Images and, after asking them to remove it and being ignored for 72 hours, had to delete it ourselves. Using Squidge Images for for-profit purposes jeopardizes our non-profit status.

Thank you for understanding.
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Before this goes any further, I would like to give my sincerest apologies to the following users: ratkingpoe, Himbonotes, cassieoh, haid3018, and the last user which was accidentally deleted and not banned so I do not have their username. Yesterday's deletion of your images was a knee-jerk reaction, and it was unjustified on my part. While I can restore that part of the database, unfortunately the software that we use for image hosting does not have an "undelete" feature. As such, I ruined the hard work that you put into logging your works onto Squidge Image Hosting. And no amount of apologies is going to do anything to restore those images that you had hosted on Images. Nor is it going to restore the weblinks that you obviously need to now replace on countless websites.

I wish I could go back in time and reverse my decision. But I cannot.

By way of explanation for what happened, we have been advised about hotlinking of our services to things that can cause our non-profit status to come into question. Specifically people using Patreon, Ko-Fi, and the like to paywall items that were located on a Squidge.org property. And so over the years, we have taken action by having these accounts removed. In all, we're talking about 20 different accounts over our 34 year history. On Sunday, September 13th, when running an audit for Patreon images, we came across the above five users with Patreon within their images, from filenames to Patreon usernames and the like. This, at the time, seemed like an immediate Terms of Service violation. And because of this, I went with my gut and deleted all images in these people's accounts and then banned them - except for the one person who was accidentally deleted instead of banned.

Again, this is my fault. My knee-jerk reaction was wrong.

Today was...something. I tried to make better clarification for the Images Terms of Service, as well as the consent screen (which, multiple versions are now floating out on the Internet; I should delete them once this is posted), but that just opened MORE cans of worms. So, in an effort to take a look at this situation from another point of view, I realized that everything could have been avoided by just modifying Image Hosting's web configuration file. And that part has been done. Our configuration for Images webhosting now has directives that will block any hotlinking to either Patreon.com, and Ko-Fi.com. Further, we have contacted Patreon's support and have asked them to institute a blacklist of the Images URL (https://images.squidge.org) from being used anywhere on their service. We have yet to hear back from them on this, but even this is overkill since we have made it so you cannot hotlink on either website. It's a safeguard, however.

This whole thing could have been handled better. I should have handled things better. But I did not. And in doing so, I have tarnished Squidge's 34 year reputation with you, our users. I can not do anything except say that I apologize and will strive to do better in the future. I know that an apology is not enough, as there are still people calling for my head on various social media accounts, as is their right. But I do sincerely apologize.

If you have questions, please ask.
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We're going to put this to all Squidge Images users one last time: IF YOU USE SQUIDGE IMAGES FOR IMAGE HOSTING AND THEN TURN AROUND AND SELL THOSE IMAGES ON PATRON, KO-FI, OR THE LIKE, YOUR ACCOUNT AND IMAGES WILL BE DELETED.

Today we have uncovered SEVERAL accounts doing this, and are currently in the process of deleting said accounts and banning those users from all Squidge systems. Even SquidgeWorld. These people are jeopardizing Squidge.org's 501c3 non-profit status with the IRS. And if we do an audit and this process continues, we will permanently disable account creation. No exceptions.

As the saying goes, one bad apple can destroy the entire bunch. And these people trying to profit off of a non-profit are leading the charge.

This is the last time we post this. After today if we catch it again, we will take action.
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The move back into our little datacenter is complete, and things seem to be stable. As always, log a ticket if you see oddities.
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Now that all THAT is done and things seem stable, tomorrow we're going to have a short downtime to move the new Squidge.org server and all of its services back into our little datacenter. That means taking it down, disassembling a few things, and then reassembling them back in our garage datacenter. This will happen tomorrow morning, between 07:30am and 08:30am Pacific Time (click to find what time this is in your timezone).

As always, if you spot any oddities, send us a support ticket.
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Our final few items seem to have come and gone, so as of now, Squidge should be just fine.

  • The Squidge IRC daemon is up and running, and has been validated. Host remains the same: squidge.org or irc.squidge.org, port 6667

  • Webmail is up and running just fine.

  • We're in the process of dealing with older websites; those that can be moved to the Classic webserver will be over the next few days


Finally, about Squidge Images. We get no less than half a dozen tickets a day asking for access to create accounts at Squidge Images. Account creation has been down since our upgrade, but will be up once again starting on Sunday, September 13th. And like before, image hosting signups will only be available between 10am-2pm Pacific Time and 10pm-2am Pacific Time. If you want an account on Squidge Images, wait until Sunday, May 13th and signups will be available during these time periods. If you miss one time period, you can come back during the next. The address will become available only during those times, and will be https://images.squidge.org/signup

If you notice anything, please don't hesitate to let us know on one of our socials (ALL are linked at the top of the blog) or log a ticket at https://www.squidge.org/support
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On top of all other items that are once again running, all Sympa/Mailing lists are now populated and running. You can send messages and have them go out just like before. That said, our mail backup service (which holds email until it can be delivered to Squidge) is most likely caught up. So if you sent a message to the mailing list server and didn't see it come through, you'll probably want to resend it.

Currently, these are the outstanding issues:

  • Any website that needs PHP below version 8.x is still down.

  • IRC remains down. I'm currently working on this one.

  • Squidge Webmail is up, but apparently you can not log in. Just found this.

  • For Squidge mail users, the old system of sending spam to a designated spam folder is not working. I've got to figure out why. In the meantime, spam will go to your Inbox like it used to (and does for most email providers).


Again, if you see issues or have problems, respond to this message or hit us up on Discord.
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The Squidge.org upgrade is mostly complete. For most people, you have access to what you need, from Squidge Image, the Jinjurly Archive, and other web services.

Here's a list of what I'm still working on, and why:

  • Mailing lists: There are two parts to this that need attention and they are

    • Mailing lists themselves: Email is being accepted by the system, but it is not being distributed to mailing list participants.

    • The web interface to the mailing lists: For some reason, the FastCGI process is not working though it seems to be configured correctly.



  • IRC: The NGIRCD process and supporting files are not installed yet. This is a little bit of a lower priority and will be completed in the next few days. We'll get there soon!

  • Websites needing PHP prior to our current version: We will work on getting these set up as we can. There are multiple items that can be done and we're evaluating those


If you see anything that's odd, please let us know. You cn reply to this post on the Squidge Blog, on Bluesky, Mastodon, or Tumblr. Or you can join us on the Squidge.org Discord server (which, if you need an invite to said server, let us know).
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In anticipation of tomorrow's big downtime, I need to swap out a drive case so that we're better situated for tomorrow's upgrade. To do so, I'll be taking down Squidge.org for a 15-30 minutes downtime today at 3pm Pacific Time. Doing this will make the preparation and build out of the new machine go faster ::knock wood::. It will affect all services hosted on Squidge.org including Jinjurly, Image Hosting, email and mailing lists, and others.

As always, let me know if you have questions.
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We will be underaking some big changes while we switch hardware for Squidge.org and various other homepages and such. In order to do so, the following servers will be down ALL of Sunday, September 6th, 2026.

Here's a list of what WILL be down:

  • squidge.org's main webserver, including all personal homepages

  • Squidge Image Hosting

  • Squidge IRC (Discord, naturally, will remain up)

  • The Jinjurly Audiofic Archive

  • The Squidge Mailing List Service

  • All Squidge email, including webmail

  • Squidge Support Tickets


And here is a list of what WILL NOT be down:

  • SquidgeWorld Archive

  • FenRecs.com


Again, this will start approximately 6am Pacific Time on Sunday, September 6th, 2026. PLEASE SHARE!
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Yeah, we're curious about as to how it happened as well. Something must have triggered it accidentally, perhaps a plugin update or something. But for whatever reason if you're on Dreamwidth and the SquidgeStatus Blog (a mirror of this blog hosted on Squidge.org) dumped a bunch of duplicate posts, I can't tell you why. Because I don't know why.

Ain't automation fun?
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So let's get the good and the really good news out of the way first.

Good news that should have been brought up a few months back, but because things were so crazy we didn't get a chance: FenRecs.com is back! If you were part of FenRecs.com, you'll know that we went down in mid January due to our old service provider going out of business. This was something we couldn't host ourselves (technical differences that we don't have the capabilities of handling) and have not only found a new provider, but they restored everything! So if you want to use FenRecs.com, you can again!

And if you're not familiar, FenRecs.com is a website that you can find and leave reccomendations for new media to watch, new stories to read, and new artwork to partake in. Right now we've got a good number of recommendations and communities in there, but they have hardly expanded from the original fandoms/pairings that were created. Think of it like the amazing Fancake (on Dreamwidth), but just in another format. You can feel free to join, find recs, and leave recs for others. Bonus points for whole new fandoms and pairing recs!

The even better news is an update to our Hot Fic Summer fundraiser - which we have taken in $2,846.50 so far! Fundraiser will go until the end of August, 2026, so let's see if we can push past a stretch goal and maybe hit $3,000 for the year? With our legal fees doubling ($200/year to $400/year) and other prices going up, none of us want to pay all this extra. The fact that you gave - be it $2 or $200 - you stepped up and said that Squidge is important. And that means the world to us. We literally couldn't be here without you!

Now some not great, not bad news: Our main webserver, which houses our mailing lists, main website, as well as the Jinjurly Archive and Image Hosting, has keeled over by itself a couple of times since a power outage that took us out for an hour earlier this week. We're monitoring, and are prepping in case we have to swap components or reinstall new drives and such. Think good thoughts, because that process is never fun.

Thank you for being a part of Squidge!
squidgestatus: (Default)
So let's get the good and the really good news out of the way first.

Good news that should have been brought up a few months back, but because things were so crazy we didn't get a chance: FenRecs.com is back! If you were part of FenRecs.com, you'll know that we went down in mid January due to our old service provider going out of business. This was something we couldn't host ourselves (technical differences that we don't have the capabilities of handling) and have not only found a new provider, but they restored everything! So if you want to use FenRecs.com, you can again!

And if you're not familiar, FenRecs.com is a website that you can find and leave reccomendations for new media to watch, new stories to read, and new artwork to partake in. Right now we've got a good number of recommendations and communities in there, but they have hardly expanded from the original fandoms/pairings that were created. Think of it like the amazing Fancake (on Dreamwidth), but just in another format. You can feel free to join, find recs, and leave recs for others. Bonus points for whole new fandoms and pairing recs!

The even better news is an update to our Hot Fic Summer fundraiser - which we have taken in $2,846.50 so far! Fundraiser will go until the end of August, 2026, so let's see if we can push past a stretch goal and maybe hit $3,000 for the year? With our legal fees doubling ($200/year to $400/year) and other prices going up, none of us want to pay all this extra. The fact that you gave - be it $2 or $200 - you stepped up and said that Squidge is important. And that means the world to us. We literally couldn't be here without you!

Now some not great, not bad news: Our main webserver, which houses our mailing lists, main website, as well as the Jinjurly Archive and Image Hosting, has keeled over by itself a couple of times since a power outage that took us out for an hour earlier this week. We're monitoring, and are prepping in case we have to swap components or reinstall new drives and such. Think good thoughts, because that process is never fun.

Thank you for being a part of Squidge!
squidgestatus: (Default)
So let's get the good and the really good news out of the way first.

Good news that should have been brought up a few months back, but because things were so crazy we didn't get a chance: FenRecs.com is back! If you were part of FenRecs.com, you'll know that we went down in mid January due to our old service provider going out of business. This was something we couldn't host ourselves (technical differences that we don't have the capabilities of handling) and have not only found a new provider, but they restored everything! So if you want to use FenRecs.com, you can again!

And if you're not familiar, FenRecs.com is a website that you can find and leave reccomendations for new media to watch, new stories to read, and new artwork to partake in. Right now we've got a good number of recommendations and communities in there, but they have hardly expanded from the original fandoms/pairings that were created. Think of it like the amazing Fancake (on Dreamwidth), but just in another format. You can feel free to join, find recs, and leave recs for others. Bonus points for whole new fandoms and pairing recs!

The even better news is an update to our Hot Fic Summer fundraiser - which we have taken in $2,846.50 so far! Fundraiser will go until the end of August, 2026, so let's see if we can push past a stretch goal and maybe hit $3,000 for the year? With our legal fees doubling ($200/year to $400/year) and other prices going up, none of us want to pay all this extra. The fact that you gave - be it $2 or $200 - you stepped up and said that Squidge is important. And that means the world to us. We literally couldn't be here without you!

Now some not great, not bad news: Our main webserver, which houses our mailing lists, main website, as well as the Jinjurly Archive and Image Hosting, has keeled over by itself a couple of times since a power outage that took us out for an hour earlier this week. We're monitoring, and are prepping in case we have to swap components or reinstall new drives and such. Think good thoughts, because that process is never fun.

Thank you for being a part of Squidge!
squidgestatus: (Default)
Please note that Squidge Image Hosting is currently working, but there is no way to currently sign up. Do not send in requests. Do not open trouble tickets. Do not attempt to sign up. We are having performance issues and cannot guarantee your request won't get lost in the shuffle. Let us work out the performance issues, and we'll be back.

Also, it needs to be said AGAIN because people continue to violate our Terms of Service and end up with their account deleted and banned:

DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO CHARGE FOR THINGS.
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO RUN A PATREON FOR WHICH YOU CHARGE PEOPLE TO SEE SAID IMAGES.
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO RUN AN ETSY SHOP
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO SELL YOUR ITEMS ON EBAY
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT FOR "PORN FOR PORN'S SAKE"


In Short:
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT IN A WAY THAT WILL JEOPARDIZE SQUIDGE.ORG's 501C3 NON-PROFIT STATUS WITH THE UNITED STATES GOVERNMENT


We don't mean to yell, but apparently some people ARE STILL NOT GETTING IT. And if they continue to misuse Squidge.org's Image hosting for for-profit purposes and destroy Squidge.org's Non-Profit status with the United States Governemtn, THERE WILL NO LONGER BE A SQUIDGE.ORG, SQUIDGE IMAGE HOSTING, FENRECS, SQUIDGEWORLD, OR ANY OTHER SQUIDGE SERVICES AVAILABLE. EVER.

 
squidgestatus: (Default)
Please note that Squidge Image Hosting is currently working, but there is no way to currently sign up. Do not send in requests. Do not open trouble tickets. Do not attempt to sign up. We are having performance issues and cannot guarantee your request won't get lost in the shuffle. Let us work out the performance issues, and we'll be back.

Also, it needs to be said AGAIN because people continue to violate our Terms of Service and end up with their account deleted and banned:

DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO CHARGE FOR THINGS.
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO RUN A PATREON FOR WHICH YOU CHARGE PEOPLE TO SEE SAID IMAGES.
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO RUN AN ETSY SHOP
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO SELL YOUR ITEMS ON EBAY
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT FOR "PORN FOR PORN'S SAKE"


In Short:
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT IN A WAY THAT WILL JEOPARDIZE SQUIDGE.ORG's 501C3 NON-PROFIT STATUS WITH THE UNITED STATES GOVERNMENT


We don't mean to yell, but apparently some people ARE STILL NOT GETTING IT. And if they continue to misuse Squidge.org's Image hosting for for-profit purposes and destroy Squidge.org's Non-Profit status with the United States Governemtn, THERE WILL NO LONGER BE A SQUIDGE.ORG, SQUIDGE IMAGE HOSTING, FENRECS, SQUIDGEWORLD, OR ANY OTHER SQUIDGE SERVICES AVAILABLE. EVER.

 
squidgestatus: (Default)
Please note that Squidge Image Hosting is currently working, but there is no way to currently sign up. Do not send in requests. Do not open trouble tickets. Do not attempt to sign up. We are having performance issues and cannot guarantee your request won't get lost in the shuffle. Let us work out the performance issues, and we'll be back.

Also, it needs to be said AGAIN because people continue to violate our Terms of Service and end up with their account deleted and banned:

DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO CHARGE FOR THINGS.
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO RUN A PATREON FOR WHICH YOU CHARGE PEOPLE TO SEE SAID IMAGES.
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO RUN AN ETSY SHOP
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO SELL YOUR ITEMS ON EBAY
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT FOR "PORN FOR PORN'S SAKE"


In Short:
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT IN A WAY THAT WILL JEOPARDIZE SQUIDGE.ORG's 501C3 NON-PROFIT STATUS WITH THE UNITED STATES GOVERNMENT


We don't mean to yell, but apparently some people ARE STILL NOT GETTING IT. And if they continue to misuse Squidge.org's Image hosting for for-profit purposes and destroy Squidge.org's Non-Profit status with the United States Governemtn, THERE WILL NO LONGER BE A SQUIDGE.ORG, SQUIDGE IMAGE HOSTING, FENRECS, SQUIDGEWORLD, OR ANY OTHER SQUIDGE SERVICES AVAILABLE. EVER.

 
squidgestatus: (Default)
Please note that Squidge Image Hosting is currently working, but there is no way to currently sign up. Do not send in requests. Do not open trouble tickets. Do not attempt to sign up. We are having performance issues and cannot guarantee your request won't get lost in the shuffle. Let us work out the performance issues, and we'll be back.

Also, it needs to be said AGAIN because people continue to violate our Terms of Service and end up with their account deleted and banned:

DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO CHARGE FOR THINGS.
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO RUN A PATREON FOR WHICH YOU CHARGE PEOPLE TO SEE SAID IMAGES.
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO RUN AN ETSY SHOP
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT TO SELL YOUR ITEMS ON EBAY
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT FOR "PORN FOR PORN'S SAKE"


In Short:
DO NOT USE YOUR SQUIDGE IMAGE ACCOUNT IN A WAY THAT WILL JEOPARDIZE SQUIDGE.ORG's 501C3 NON-PROFIT STATUS WITH THE UNITED STATES GOVERNMENT


We don't mean to yell, but apparently some people ARE STILL NOT GETTING IT. And if they continue to misuse Squidge.org's Image hosting for for-profit purposes and destroy Squidge.org's Non-Profit status with the United States Governemtn, THERE WILL NO LONGER BE A SQUIDGE.ORG, SQUIDGE IMAGE HOSTING, FENRECS, SQUIDGEWORLD, OR ANY OTHER SQUIDGE SERVICES AVAILABLE. EVER.

 
squidgestatus: (Default)
Let's get the fun stuff out of the way first. With thanks to the 53 distinct donors so far, Squidge's Hot Fic Summer Fundraiser is nearly there!  So far we have raised $2,269.82 out of our goal of $2,500. Hitting our goal means keeping the lights on for another year. So if you've been sitting on the fence about donating and can spare a few dollars, it would be awesome if you could donate. But remember - if you're struggling, take care of yourself first. There's a reason flight attendants always say, "Put your own mask on first before helping others." While we'd welcome all of you as donors, we're glad to have you as Squidge users and visitors.

Second is discussion over on SquidgeWorld about possibly disabling guest comments from here on out. This is due to a commission spammer feeding fics into ChatGPT and then having ChatGPT spit out questions that might engage the creator(s). While we can try and prevent AI from scraping our works, we can't prevent someone copy & pasting said works into an AI engine for their own use.

But disabling guest comments is a big step toward that.

There's a whole discussion on SquidgeWorld if you'd like to read there. If you have an account, you can comment there, or you may comment here as you like. I'd like people to be a part of this conversation as opposed to telling people what can and can't be done as part of their access to the open Internet.

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